2. Winona Wingfield Is The Go-To Navigation Person At The Port Authority

Another person helping to keep the Port Authority Bus Terminal functioning is Winona Wingfield. According to Portfolio, the official blog of the Port Authority of New York and New Jersey, Winona “is the Hell’s Kitchen equivalent of Waze, the popular go-to navigation app for traffic and road information used worldwide.”

About 150,000 people visit Winona’s booth annually, located near the 8th Avenue entrance. She’s been employed with the Port Authority Bus Terminal since 1984 and has continued to give advice on navigating the city to stressed, rushed, angry, and grateful travelers from all over ever since. Winona often goes above and beyond her job description and was even responsible for reuniting a fifteen-year-old run away with her family.