3. Ticketed Waiting Room Upgrades Are Coming

Ever wonder why there are two sides to the ticketed waiting room? When first conceived, it was thought that one area would be just for Amtrak Acela and the other area would be for other Amtrak customers and NJ Transit customers. Over time however, the metal and glass barrier that divides the two has come to feel more and more unnecessary. Amtrak decided it was time to both upgrade and combine the waiting rooms into one free-flowing space. The Red Cap service, a free baggage service from Amtrak for those with mobility issues or traveling with large groups, will be moved closer to the escalators for both greater public visibility and ease of transport for the Red Caps.

An upgrade that is already in operation is the new Starbucks kiosk that opens onto both the waiting room and the main hall. This is the first two-sided Starbucks ever worldwide and is a direct response to passenger feedback – it was impossible to get coffee before and leave your bags in the waiting room.