Untapped New York team

The Untapped New York team is expanding! We’re hiring for two types of positions, an Operations Coordinator (Part-Time) and for a slew of new tour guides! Please see below for descriptions, To apply, email [email protected], introduce yourself and include your resume!

Operations Coordinator: (Part-Time)


  • Manage customer service inquiries for our tours and membership program
  • Serve as the primary contact for our tour guests and members
  • Engage with our community of members by activating social media channels and creating newsletters
  • Manage the flow of information between Untapped New York back office and our members
  • Managing the tour booking system and our tours and membership websites
  • Assist in the marketing efforts of our tours and membership program

Desired Qualifications:

  • Experienced in using WordPress
  • Experienced with Instagram, Twitter, and Facebook
  • Exceptional organizational skills and attention to detail
  • Great interpersonal skills
  • Efficient and accurate
  • Strong written and verbal communication skills
  • Knows how to prioritize and meet deadlines, as well as communicate internally in a timely manner
  • Demonstrated interest in tourism and New York City
  • Strong writing skills or journalistic writing background a plus

Tour Guides (Part-Time)

Untapped New York is hiring guides to lead walking tours in New York City.

Who we are looking for:

  • High energy and enthusiastic guides
  • People with an ability to connect with guests of all ages
  • Must have a deep passion for NYC’s history and architecture
  • An understanding of NYC’s public transportation system
  • Experience in the hospitality industry and/or theater background is a plus


  • Must have a NYC Sightseeing Guide License, or be willing to get one

 Guides work on a freelance basis, and there is no fixed number of hours per week.

To apply, email [email protected], introduce yourself and include your resume!

Note: Our summer editorial internship class is full but if you are interested in a fall internship, please apply at [email protected] with your resume and five article pitches.