Untapped New York Membership FAQ

How do I log in to my account?

You can log in to your account here. Be sure to use the same email account you signed up for your membership account with, otherwise your benefits will not appear. The videos below will walk you through how to log in, manage your account, and book events on desktop and mobile.

I am not seeing the button to book events:

If you are logged in correctly with the same email address associated with your member account, the booking button will load after the page loads on any member event page. If you are logged in and have a paid account at the proper tier for access, you will see a pink "Book Here" button.

If you do not see the "Book Here" button, it means either:

• You are not logged in
• You are not with the correct email address
• Your membership has expired

If you are not logged in or if you do not have a paid membership subscription, you will see a pink button that prompts you to "Become a Member" or upgrade your subscription to gain access.

Can I cancel my membership at any time?

Of course! You can change or cancel your membership at any time. You can do so by logging into your account and going to your account page. You will see the word "Change" in pink next to the level of your subscription and current subscription price. Click "Change" and scroll all the way down to the bottom of the page where you will see the option to "Cancel Subscription."

Can I change my billing information?

Yes, you can do so in your account. Next to "Billing Info" click "Update." You will be redirected to our secure payment platform where you can input your new credit card information. Be sure to scroll to the bottom of the page and click the blue "Save Card" button!

How do I book members-only in-person events?

Members-only in-person events have limited capacity and are booked on a first-come-first-served basis. Registration opens two weeks (14 days) ahead of the event date at 12pm ET. The exact date and time when registration opens is listed at the top of the event page and included in the members-only newsletter. Once registration opens, members must be logged in in order to book. You can check out all our upcoming member events here!

What if an event is sold out?

Don’t worry! Member events have limited capacity but we plan on repeating our most popular ones so you will have another opportunity to join us. You can join the waitlist of a sold-out event to be notified if any spots open up. Be sure to check the event page in the days leading up to the event to see if any spots become available. There are also multiple other members-only events that you can join each month.

Are there discounts for yearly memberships?

Yes! We offer our members one month free every year when they pay yearly. You can also switch between monthly and yearly plans at any time in your account.

Do I get discounts on Untapped New York’s public tours by being a member?

Yes! As a paid member, you get $10 off tours at Untapped New York using the discount code provided in the Insiders newsletter. This discount does not apply to tours that are solely operated by our partners.

Can I send someone to a member event instead of myself?

Unlike our public tours, member events are for members only. Tickets are nontransferable and bookings will be verified to ensure each guest is a member. Tickets are limited to one per member, unless the member is an Explorer or Superfan tier member. Explorers and Superfans may book 2 tickets per event (for yourself and 1 guest).

What will I receive in the members-only newsletter?

The members-only newsletter will be how we communicate with you about new events and exclusive discounts. We will also notify you of early bird ticketing for new Untapped New York public tours. If you unsubscribe from the member newsletter, you will not receive advance notice of these exciting benefits.

How do you collect payments?

We use Stripe, a secure third-party payment processor to collect payment information. The Untapped New York website is also a secure site, which means all communications between your browser and the website are encrypted using an SSL certificate.

Subscriptions renew automatically unless you cancel your subscription. Renewal fees are charged on a monthly or yearly basis depending on your selection. You will receive a notification before your annual subscription renews. If you wish to cancel your subscription, please do so before the next billing date. Once a renewal payment is processed, that payment is nonrefundable.

For more details, see our Untapped New York General Terms of Use, and Privacy Policy.