FAQ

FREQUENTLY ASKED QUESTIONS

Answers to some common questions

My Account

How to log in, change billing information, and manage your account.

Booking Events

How to register for an event, and more.

Signing Up

Discounts, gift and group memberships & more.

My Account

You can log in to your account here.

Be sure to use the same email account you signed up for your Insiders account with, otherwise your benefits will not appear. The video will show you how to log in to your members account and sign up for events:

You can update your billing information in your account. This is where you can also upgrade, downgrade, or cancel your account.

We use Pico to power our membership platform, which uses Stripe, a secure third party payment processor to collect credit card payment information. The Untapped New York website is also a secure site, which means all communications between your browser and the website are encrypted using an SSL certificate. For more details, see our Untapped New York Insiders Terms of Use, the Untapped New York General Terms of Use, and Privacy Policy.

The Insiders newsletter will be how we communicate with you about new Insiders tours and events. We will also notify you of early bird ticketing for our public tours, and special discounts and offers. If you unsubscribe from the Insiders newsletter, you will not receive advance notice of the Untapped New York Insider tours and events, along with other Insiders-only benefits.

You can update your subscription to the newsletter here .

When you sign up to be an Insider, you agree to automatic recurring renewals of your monthly or yearly membership, as per our Terms of Service and the Pico Terms of Service you agreed to upon signing up. As such, we will not be able to refund your membership but you are able to cancel upcoming billings at any time by going into your account.

Booking Events

Make sure you are logged into your account. Navigate to an upcoming event and a button to book the event will appear shortly after the page loads.

Make sure you are logged in to your account with the same email address associated with your Insiders account.

The booking button on an event page will load a split second after the page loads on any Insider event. You will see the booking button change to Book Now and then you can click to book your event. If you are having trouble, try refreshing the page or using another browser.

If you are still not seeing the Book Now button appear, it means either your are not logged in with the correct email address associated with your Insiders membership, or your membership may have expired.

The Insiders membership has multiple plan levels. To access certain events, you may need to upgrade your plan to a higher level. You can do this in your account.

In-person Insider tours may have limited capacity and are booked on a first come, first served basis.  

But don’t worry! We repeat our most popular events when possible so you will have another opportunity to join us. There are also multiple other members-only events weekly that you can join in!

Unlike our public tours, Insiders tours and events are for members-only. Tickets are non transferable and bookings will be verified to ensure guest is a member. Tickets are limited to one per member, unless the member is an Explorer level member and can bring a guest.

Becoming an Insider

Yes! You get one free month with a yearly plan. You can also get your first month free on a monthly plan using code JOINUS. You can switch between monthly and yearly plans at any time in your account. 

Yes! Please fill out the form below or email [email protected] to inquire about group memberships. We offer discounts for group memberships for non-profits, schools, and more.

Yes! As an Insiders or Explorer level member, you get $5 off tours at Untapped New York using the discount code provided in your signup email. If you cannot find the code, feel free to email us at [email protected]

 

.This discount does not apply to tours that are solely operated by our partners (these include the Special Access Tour of the Woolworth Building, the Behind the Scenes Tour of the Tiffany Glass Archives, and others).

Yes! You can gift a membership!Click here or go to your account and click “Gift a Gift”

Have a Question?