Untapped Cities Insiders is a members-only club offering free off-limits tours, free talks, happy hours, early bird ticketing, and more!

Here are answers to frequently asked questions:

Can I cancel my membership at any time?

Of course! You can change, pause or cancel your membership at any time. You can do so by logging into your account and going to your account page.

How do I book members-only tours?

Members-only tours have limited capacity and are booked on a first come, first served basis. Registration opens within two weeks of the tour date. The exact date and time when registration opens will be announced in the members-only newsletter. Once registration opens, members must be logged in to Untapped Cities in order to book the tour. The “Book Now” button will only appear if you are logged in to Untapped Cities once registration is open. Your membership must be active when the tour takes place for your registration to be valid.

You can check out all our upcoming Insider events here!

What if an event is sold out?

Don’t worry! Members events have limited capacity but we plan on repeating our most popular ones so you will have another opportunity to join us. There are also multiple other members-only events that you can join in each month!

Can I send someone to an Insiders tours or event instead of me?

Unlike our public tours, Insiders tours and events are for members-only. Tickets are non transferable and bookings will be verified to ensure guest is a member. Tickets are limited to one per member, unless the member is an Explorer level member and can bring a guest.

What will I receive in the Insiders newsletter?

The Insiders newsletter will be how we communicate with you about new Insiders tours and events. We will also notify you of early bird ticketing for our public tours, and special discounts and offers. If you unsubscribe from the Insiders newsletter, you will not receive advance notice of the Untapped Cities Insider tours and events, along with other Insiders-only benefits.

How do you collect payments?

We use Stripe, a secure third party payment processor to collect payment information. The Untapped Cities website is also a secure site, which means all communications between your browser and the website are encrypted using an SSL certificate.

For more details, see our Untapped Cities Insiders Terms of Use, the Untapped Cities General Terms of Use, and Privacy Policy.